Last Updated: 2024.10.1
Lingqi Optoelectronics Tech Co., Ltd. is dedicated to ensuring that your custom-made Products are delivered safely and efficiently. Below are the terms and conditions related to shipping and delivery.
1. Shipping Methods
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1.1 International Shipping: We offer international shipping services to over 120 countries via sea freight, air freight, and international couriers.
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1.2 Shipping Terms: Unless otherwise agreed upon, all shipments are made under FOB (Free on Board) terms from our designated port in China.
2. Shipping Costs
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2.1 Quotation: Shipping costs are not included in the Product price and will be quoted separately based on the shipping method, destination, and shipment size.
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2.2 Payment: Shipping costs must be paid prior to dispatch unless otherwise agreed upon.
3. Delivery Timeframes
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3.1 Production Lead Time: Production timelines vary depending on the complexity and quantity of the order. Estimated production time will be provided in the order confirmation.
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3.2 Transit Time: Delivery times depend on the shipping method and destination. Estimated transit times will be communicated upon shipment.
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3.3 Delays: We are not liable for delays caused by customs clearance, carrier issues, or unforeseen circumstances beyond our control.
4. Customs and Import Duties
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4.1 Responsibility: You are responsible for all import duties, taxes, and any other charges imposed by the destination country.
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4.2 Documentation: We will provide all necessary export documentation to facilitate customs clearance.
5. Packaging
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5.1 Secure Packaging: All Products are carefully packaged to ensure they arrive in excellent condition.
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5.2 Special Requirements: If you have special packaging requirements, please inform us during the order process. Additional charges may apply.
6. Risk of Loss
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6.1 Transfer of Risk: Risk of loss or damage to the Products passes to you once the Products are delivered to the carrier at our shipping point.
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6.2 Insurance: Shipping insurance is available upon request and at your expense.
7. Tracking and Communication
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7.1 Tracking Information: We will provide tracking numbers or shipping documents once the Products are dispatched.
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7.2 Updates: Our logistics team will monitor the shipment and keep you informed of any significant updates.
8. Receiving the Shipment
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8.1 Inspection: Please inspect the shipment upon arrival for any visible damage before signing the delivery receipt.
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8.2 Damage Claims: Any damages must be noted on the delivery receipt, and we must be notified within seven (7) days.
9. Partial Shipments
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9.1 Agreement: Partial shipments may occur if agreed upon in advance.
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9.2 Billing: Each partial shipment will be billed separately unless otherwise agreed.
10. Changes to Shipping Details
- 10.1 Modifications: Any changes to shipping instructions must be communicated in writing and may result in additional charges or delays.
11. Force Majeure
We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, acts of government, or transportation strikes.
12. Contact Information
For any questions or concerns regarding shipping and delivery, please contact us: https://www.lingqiled.com/contact